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You are here : Home  /  Frequently asked questions
 

Frequently asked questions

For frequently asked questions about accounts and passes please see accounts & passes.

 

Why should I use AirportlinkM7?

AirportlinkM7 gives you a choice to save time.  You can save up to 88% on travel time in peak hour, leaving you more time for the things that are important to you.  Whether your journey is for work, travel, entertainment or getting home to the family, AirportlinkM7 connects:

 

  • CLEM7 Tunnel at Bowen Hills
  • Inner City Bypass and local road network at Bowen Hills
  • the northern arterials of Gympie and Stafford Roads at Kedron
  • Sandgate Road at Toombul, and
  • East-West Arterial Road leading to the Airport and Australia TradeCoast.

 
AirportlinkM7 connects more than just roads. Brisbane enjoys a multitude of business and leisure destinations which are visited by thousands of people every day including Brisbane Airport, northern suburbs, City, Fortitude Valley, South Bank and beyond.

 

See AirportlinkM7 maps.

 

Why are the tolls changing?

BrisConnections announced in June 2012 that in order to introduce AirportlinkM7 to Brisbane motorists, it would implement a staged approach to charging full tolls.


This strategy was put into place after 18 months of consultation. 

 

Motorists told us that they wanted the toll price to gradually increase to the full toll allowable by the State Government under the concession deed. 

 

The first three months were free to people with a tolling account, then tolls for cars were introduced at $2.00 for the shorter trips and $2.50 for the long trip. 

 

The third part of this strategy is now in place.  Tolls for cars are now still discounted. The charges are $2.90 for the two shorter trips (Bowen Hills to Kedron and Kedron to Toombul) and $3.75 for the long trip (Bowen Hills to Toombul).


These discounted prices will be in place for six months until 17 October when full tolling will occur.

 

Click here for full the media release from 28 June 2012 for more information.

 

Where does the road go?

AirportlinkM7 connects CLEM7 Tunnel, Inner City Bypass and local road networks at Bowen Hills, to the northern arterials of Gympie and Stafford Roads at Kedron, Sandgate Road at Toombul and East-West Arterial leading to the Airport. See the pull out map on the edge of your computer screen or take a virtual drive through.

 

What is BrisConnections' role?

BrisConnections' successfully tendered to the Queensland Government to design, construct, operate, maintain and finance the AirportlinkM7 project. It  has a 45-year concession from 2008 to build and operate AirportlinkM7. See brisconnections.com.au.

 

 

Where can I find AirportlinkM7's office?

The AirportlinkM7 Operations and Customer Service Centre is located at 1 Clarence Road, Kedron, just off Stafford Road. See our full contact details here.

 

How does video tolling work?

AirportlinkM7 will use the latest Automatic Number Plate Recognition (ANPR) system available in Australia.

 

The system takes multiple images of each vehicle from the front, rear and overhead. It uses multiple OCR (Optical Character Recognition) engines and image fingerprinting technology which enables it to learn from manually verified reference images taken of every vehicle. Its accuracy improves the more times it reads a number plate.

 

By cross referencing registration information against lists of duplicate or difficult to read plates (particularly personalised plates), the new ANPR system will also be able to determine the state of registration. This provides a more thorough process than earlier generation OCR systems.

 

AirportlinkM7 has a privacy policy and procedures in place to ensure this information is protected.

 

Can I use my tag in other vehicles?

Yes, an AirportlinkM7 tag can be exchanged between vehicles, however the vehicle needs to be registered on the account.  Please note that multiple licence plate numbers can be registered at no cost on the one account.
 
Simply login to your AirportlinkM7 account, select the "Vehicles" button on the left hand side of the screen.  Click on "Add Vehicle" and enter your vehicle details, then confirm by clicking "Add Vehicle" a further time and you're done.
 
If a tag is regularly exchanged across multiple vehicles, we encourage customers to ensure it is correctly installed and functioning and the account has sufficient funds to cover the cost of each trip. 

 

Can I travel on AirportlinkM7 if my account is with another provider?

If you have an existing tag or video account arrangement with another tolling company, you can use AirportlinkM7.  The  toll will automatically be  charged to your account with your toll provider. Video matching fees may apply where a tag is not in use.

 

Can anyone use AirportlinkM7?

Most vehicles are able to use AirportlinkM7 including cars, motorcycles, light commercial vehicles and heavy commercial vehicles. However, some vehicles are not permitted by State law to use AirportlinkM7. These include:

 

Over dimension vehicles

Note: the height limit for the tunnel is 4.6 metres. 

 

Dangerous goods vehicles

Any vehicles that are required to display a dangerous goods placard are not permitted in the tunnel.  Signage at the entrance of the tunnel clearly states that any vehicles carrying dangerous goods are prohibited from using the tunnel. 

 

Image recognition technology will be used to identify any offending vehicles and this information may be provided to the authorities for enforcement action.

 

Also not permitted in the tunnel are:

 

  • Pedestrians
  • Bicycles
  • Animals*
  • Tractors
  • Mopeds

 

It is recommended that vehicles carrying livestock do not use the tunnel as it presents unexpected variables in height and carries the risk of animal waste being dropped in the tunnel. *Domestic animals, secured in a vehicle, are exempt.

 

I have a rental car - how do I pay the toll?

If you have travelled on AirportlinkM7 and have not made any prior arrangement with AirportlinkM7 or your rental car company, you have up to 3 business days to pay the toll with AirportlinkM7  See Pay a toll.

 

If  3 business days have passed since travel, please contact your rental car company directly to report the missed toll payment and find out about their policy on toll violation.

 

Toll Notices are issued to the registered owner of the vehicle, in this case, the rental car company and you will need to arrange payment with them directly.

 

Keep proof of payment as this will assist in any administration overlap where you have paid your toll and the rental car company has yet to receive the Toll Notice.

 

AirportlinkM7 will not be responsible for reimbursing any administration fees or charges applied by a rental car company for non-payment of tolls.

 

What speed can I travel on AirportlinkM7?

The speed limit in the tunnel is 80 km/hr unless otherwise signposted, while the on/off ramps are 60 km/hr.

 

In the event of an incident such as a vehicle breakdown, collision or a delay, reduced speed limits may be applied to ensure safe operation of the tunnel while the incident is managed.  Variable speed, messaging and lane use signs will be used to advise and direct motorists or will be broadcast through your radio .

 

See Tips on driving in a tunnel.

 

What should I do if I break down in the tunnel?

If your vehicle breaks down or you are involved in an accident, stay in your vehicle if it is safe to do so. If possible turn on your hazard lights.

 

AirportlinkM7 is monitored 24 hours, seven days a week and in the event of an incident, a response crew will be dispatched to assist you.

 

Please listen for messages from the AirportlinkM7 tunnel operator which will be broadcast through your radio or through the tunnel public address (PA) system.

 

You can contact the operator by using the Motorist Emergency Telephones mounted on the tunnel wall at 60 metre intervals.

 

See Tips on driving in a tunnel.

 

Are there speed cameras in the tunnel?

Speed and traffic enforcement on AirportlinkM7 is the responsibility of the Queensland Police Service, with speed cameras operating in the tunnel to assist with safe driving conditions.

 

Fixed speed cameras are used at a number of locations within AirportlinkM7.  The Queensland Police Service is also making provision to accommodate 'Point to Point' speed detection capability at a later date.

 

Enquries about traffic infringements should be made directly with the Queensland Police on 1300 360 610.

 

Why do I need my radio turned on when travelling in AirportlinkM7?

AirportlinkM7 features a radio rebroadcast system which enables tunnel operators to broadcast messages over a vehicle's AM or FM radio band.  This is a safety feature that allows the tunnel operators to transmit safety messages, advisory information and instructions in the case of changed traffic conditions or an emergency.

 

How is AirportlinkM7 ventilated?

AirportlinkM7 is fitted with a mechanical ventilation system that directs the flow of air from the tunnels towards three ventilation station outlets. Air quality is monitored inside and outside the tunnels to ensure that the mechanical ventilation system is functioning effectively.  The monitoring results are uploaded to this website for public viewing on a regular basis.

 

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